The FOT Welcome Pack includes information regarding:

  • Rights & Responsibilities
  • Confidentiality & Information Management
  • Advocacy, Abuse & Neglect Information
  • Making a Complaint & our Client Satisfaction Survey.

Advocacy Information:

Advocates work with people with a disability or complex medical condition to assist them to work through complex issues, such as communicating with Government or other organisations, managing their financial affairs, or accessing housing or education.

If you feel you require the assistance of an Independent Advocate, you can visit to find an advocate in your area, or read more about Advocates by downloading this brochure: Fact Sheet – Advocacy

Documents for NDIS Clients:

The NDIS Quality and Safeguards Commission has been set up to ensure NDIS Participants receive quality services.  They are responsible for oversee business quality and compliance, and monitor complaints and incidents.  You can learn more about the Commission, and make a report by following this link:

Documents for Paediatric clients:

Documents for Private clients:

For further information or assistance, please feel free to get in touch with us on 1300 855 513 or