COVID-19 Update

30/03/2020

To our valued clients,

We want to reassure our valued clients that we are monitoring and responding to the Coronavirus (COVID-19) situation.  As always, the health of our clients and staff is our highest priority, and we have implemented a number of measures to minimise the risk of the Coronavirus.

As a result of the evolving situation, we have made the decision to temporarily close our Corrimal and Nowra offices.

Staff are working from home, and have implemented Telehealth sessions where suitable. We are completing home visits only for urgent, emergency or critical reasons, such as to:

  • prevent injury or harm to client or carer
  • prevent pressure care issues
  • reduce risk of hospitalisation
  • reduce risk of mental health crisis
  • assist with adapting to change in routine

For these visits, we are continuing pre-appointment screening for risk factors, and continue to equip our staff with information and educational material to ensure that they are able to respond to any situation or enquiry that you may have.

We will continue to be available during this period to assist you. Please contact us on 1300 855 513 or via admin@facilitateot.com.au with any queries. We will endeavour to respond to your situation in a timely manner.

Please remember to take care of your physical and mental health during this challenging time. Towards this, we have developed the following information sheet for our clients:

We have also compiled a list of Emergency Contact numbers in case of urgent needs:

We thank you for your understanding in this situation and will continue to provide updates via our website, Facebook page and by phone.

Stay well and we look forward to continuing a strong working relationship with all of our clients.

Bryony, Carla and the team at Facilitate OT